https://digitalinclusion.blog.gov.uk/2015/07/23/free-wi-fi-friendly-digital-support-in-libraries-and-community-centres/

Free wi-fi + friendly digital support in libraries and community centres

Ed Vaizey, Minister of State for Culture and the Digital Economy, at Nunhead Library in south London with Barclays Digital Eagles Prasanna Kousalya (l) and Jitto Chittapalli (r) and Folashade Okon (seated).
Ed Vaizey, Minister of State for Culture and the Digital Economy, at Nunhead Library in south London with Barclays Digital Eagles Prasanna Kousalya (l) and Jitto Chittapalli (r) and Folashade Okon (seated).

Back in December 2014, we held our first Digital Inclusion Forum.

At this meeting, we brought together 38 signatories of our Digital Inclusion Charter to discuss ways we could collectively help reduce the number of people in the UK who lack basic digital skills (10.5M adults).

Free wi-fi and digital support

One barrier for some people to overcome to get online is the need for cost effective access to the internet.   Our partners in the DI Charter all recognise that libraries have a key role to play in our communities, so it was fantastic to hear that one of our partners, BT, was keen to explore providing free wi-fi in some libraries.

A month later, Barclays also offered to work with BT on this and supply specially-trained members of Barclays staff - their “Barclays Digital Eagles” - to teach basic online skills in those libraries where free wi-fi would be installed. The partnership between BT and Barclays was announced in March, and they have been working together towards the launch of the scheme since then.

BT & Barclays cakes

Programme launch

So it is particularly exciting that this week Barclays and BT launched the first wave of the programme to provide free wi-fi and hands-on digital support at 100 libraries and community centres in deprived areas across England.  (The locations were selected following analysis of areas with both limited fibre broadband take-up and social deprivation, using ONS data.)

Meanwhile, the Barclays Digital Eagles and BT’s Digital Friends will provide free technology advice to customers and non-customers alike at the new wi-fi sites to help local people build confidence and develop their basic digital skills.

Congratulations to both Anna Easton, Sustainable Business Director in BT’s Purposeful Business team and Steven Roberts, Strategic Transformation Director at Barclays, who’ve spearheaded this project.

At an event at Nunhead Library in South London to launch the initiative, one local resident, Folashade Okon, enjoyed a lesson from Barclays Digital Eagle Prasanna Kousalya, who showed her how to shop online using the secure checkout and how to search videos on YouTube.  Mrs. Okon told us:  “I’m not in the dark any more.  This is the norm now.  Everyone’s talking about computers - even my grandchildren”.

We’d like to think that this is just one of many concrete, positive initiatives that will come out of the work of the Digital Inclusion Charter partnerships. Anna Easton from BT recognizes that this cross sector collaboration was critical to the ‘BT and Barclays wi-fi in the community’ programme:  “Working with the Digital Inclusion team at GDS and the Libraries team at the Department for Culture, Media and Sport enabled us to quickly gain the trust and support of local authorities and librarians.”

Together is definitely better.

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