User research
In 2015 we published a digital inclusion evaluation toolkit (“Evaluate IT”). Since then, the team has worked with members of the Digital Inclusion Research and Evaluation Working Group, organisations in local government, the charity sector and housing associations, to test …
Julia Churchill-Angus on further progress: In October last year, we launched a 6 month pilot of our Digital Inclusion Outcomes Framework Evaluate IT Toolkit. I’ve been blogging at intervals throughout the process to keep you up to date with our …
Since its conception back in 2014, a focus for our Digital Engagement (formerly inclusion) Research Working Group has been to understand and develop the ways that digital engagement is measured and recorded in the UK. To help address this, the …
The Digital Engagement online dashboard is now on the GOV.UK performance platform. Here’s what it is, why and how it was developed and how we’ll be iterating it. The government's cross-sector Digital Engagement Research Working Group has developed this new …
We are almost halfway through our six month Outcomes Framework and Evaluation Toolkit pilot process. Following our workshop in October, seven organisations signed up to use and test the Evaluation Toolkit to evaluate their own digital engagement projects. We’ve …
...and respond appropriately. So we went out to speak with a range of people in Derby, Manchester, Stockport and London. We consulted with staff and users in libraries, community centres...
Digital Inclusion Benefits Roadmap Today marks the launch of a Digital Inclusion Outcomes Framework. The Framework is intended as a single, flexible template for tracking digital inclusion in the UK,...
...being online - this is digital inclusion support. Research shows that there are four key barriers: skills, access, motivation and trust - what this means for each service will vary...
A few weeks ago, members of the GDS Digital Inclusion and Assisted Digital team visited Castle House, a sheltered housing scheme that serves elderly and vulnerable people in Lambeth where they have created a “digital community”. The aim was to …
...search for jobs. He also uses google maps to work out where potential jobs are and how to get to interviews. He says it’s “better to be here than at...
