User research

A newly improved Digital Inclusion Evaluation Toolkit

In 2015 we published a digital inclusion evaluation toolkit (“Evaluate IT”). Since then, the team has worked with members of the Digital Inclusion Research and Evaluation Working Group, organisations in local government, the charity sector and housing associations, to test …

Digital Inclusion and Government Services

As more services become digital by default, support needs to be in place for those people who cannot use them independently. 11m people in the UK currently lack digital skills and can’t use digital government services independently. Government will always …

Building a ‘digital community’: The Castle House sheltered housing scheme

A few weeks ago, members of the GDS Digital Inclusion and Assisted Digital team visited Castle House, a sheltered housing scheme that serves elderly and vulnerable people in Lambeth where they have created a “digital community”. The aim was to …